Hi there, I submitted my pr renewal online on Feb 24, I received an email on Mar 29 informing me my status has been updated, I was so happy to log in and saw my application was returned, the status was incomplete but they did not provide the reason or ask more information. Because I did not know what the documents were missing, so I submitted them again on Apr 2 and its status is still submitted. They have not provided to me application number, so I can not link it to my account. Keep waiting ...Tried to call them but waited for long process and gave up finally.