In my case, I called them several times and if I selected English i waited 30mins + and my phone would just hang up... but once for the sake of it I chose French (I m French so there s that) and I could finally talk to someone after 20mins. But they were not terribly useful. They said the card was sent on Sep 4th according to their file but my profile has 2 addresses and he couldn't tell me to which of those addresses they sent it, they were still experiencing IT issues (that was Friday). One address is my home address, which I gave during the landing, the other is the address of the lawyer who helped me (company sponsor) but they havent received anything either.
The guy on the phone did say though that on average it takes 7-10days but it might be more... Will keep you posted when I eventually receive it (hopefully soon).
It s a bit frustrating to see everything on the cic site (PR card number, expiry date etc...) but not have the actual card itself.
