The difficult part for us is our address is a business address. in the portal, it said it cannot be a business address. But we felt it should not be the case as there are so many different living scenarios in real life. But we are a long-term tenant offered by a hotel for all our time in Canada. So it is our only residential address and kept in file for most of our applications.
The main address with street number was the same actually, we changed from unit xxx to apartment xxx to xxx on the second line, to finally delete xxx. We explained the above situation and attached all of our lease agreements. and mentioned the stress from COVID.