Hi Friends,
I applied for PR card renewal in January 2015 and CIC started processing of my application in March 2015.
In April 2015, I received a letter from CIC Hamilton Office for additional documents, which I provided them in May 2015.
After that I kept on calling CIC helpline almost every month. Every time they replied additional documents have been received by them and my application is still in processing.
From January 2016, I have been calling them every week to check the status of my application and their reply was same.
Today, CIC Ottawa sent me an email stating that as per their information I am not in Canada and I should apply for PRTD in visa office of the country where I located. They’ve given me one month’s time to provide them with proof of PRTD. Otherwise, they will abandon my application.
I again called CIC call center today. The agent said she cannot help me as the call center agents can only access information that is available on CIC system.
I cannot apply PRTD as I am in Canada and have completed more than 900 days here. I have emailed them my job offer letter, salary slips and latest T4 slips.
Please advise me what else I can do.
I’ll appreciate your help.