My "OTHER REQS" Section is the same as yours.
I just don't have a note which says about eligibility.
My note 01 and 02 created by two different officers. Note 01 was created on 2020/11/25 by DA01120 and Note 2 was created on 2020/01/09 by D2956.
If you submit a webform without any attachment, then it's a normal enquiry. But if you attached any document, then it will change as a case-specific enquiry. I guess then it will be checked by the officer.
I am not sure, whether it will speed up the process. I first sent a normal enquiry, and the reply I got was that they are taking a longer duration due to covid-19. And I know normal webform doesn't help to speed up the process.
Last week I sent another webform (Case-specific one). I did not get any reply yet. I will let you know, what will they say, as soon as I get a reply.