Let me clear your doubt . As I experienced this issue I am suggesting you that write an email to immigration by web form in cic website and they will solve your problem easily as I did that .
1. Go to https://www.canada.ca/en/immigration-refugees-citizenship/services/application/check-status.html
2. From dropdown choose, "Refugees" and then click "Continue" then scroll down and click "Check Application Status"
3. Then agree and continue with filling the information. You need to pick the Application Number and enter your G000XXXXXXX