+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Hi,
I was able to talk to an agent and he wasn’t helpful at all. Every question I asked, he replied I have no answer to it. Just that my application was still being processed. I did ask him which month’s applications are being processed- same answer he doesn’t know. He kept saying the applications are case by case.
I guess I ll call again.
When did u call them ?
 
When did u call them ?
Like 3 hours ago around 1pm PST.
They really have no information more than what we are already seeing on our GCKey and portal. They know the system doesn’t update status accurately and they won’t confirm it either. So the only thing is to forget everything until by miracle it arrives in your mail. I can’t afford more stress and anxiety.
 
Hmm, that's strange. I'd try calling a few more times - some agents are more helpful than others, but it's true they have limited information
Yah I ll try again in morning.
Would you mind how long did your card take from the submission date?
Thanks again.
 
Like 3 hours ago around 1pm PST.
They really have no information more than what we are already seeing on our GCKey and portal. They know the system doesn’t update status accurately and they won’t confirm it either. So the only thing is to forget everything until by miracle it arrives in your mail. I can’t afford more stress and anxiety.
reach out to your local MP.
 
Still haven't received it though I've been told it's been mailed. I submitted June 19th.
Okay okay. I hope you get your card soon. Atleast you know it was mailed. I have no idea what’s happening to mine except my application being processed despite JSON data suggesting it was completed on June 30.
Thanks.
 
Okay okay. I hope you get your card soon. Atleast you know it was mailed. I have no idea what’s happening to mine except my application being processed despite JSON data suggesting it was completed on June 30.
Thanks.
try linking your application using the exact data from existing PR card. mostly you should be link as long as data you provided matches.
 
Hi. I linked my application to GC key already. If that’s what you mean. It just says it’s processing.
Ohh..ok. Usually we can see status of pr card in gc account once it’s approved.
If it’s in progress, no use of this gc account also and customer care say the same status. It will be frustrating..
 
Update on 14 August 2026: We mailed your permanent resident card to you. Your card can take up to six weeks to arrive.
 
Ohh..ok. Usually we can see status of pr card in gc account once it’s approved.
If it’s in progress, no use of this gc account also and customer care say the same status. It will be frustrating..
Yah. I did call again and luckily I was able to get a bit more info. The agent said the last activity on my application was on July 2. They do have some information but they won’t or can’t give out.