Buffalo finally responded today to our email to confirm that they resent the correspondence. they said they sent it on July 7th, and to expect it in 4-6 weeks from that date (they ignored our request to be emailed or faxed instead). however, there is now a new problem..
as a reminder, they first emailed us on June 30th to notify us that a correspondence they had mailed us was mysteriously returned to them. (I have no idea when it was mailed out the first time, given the postal strike, I wouldn't be surprised if it was late May). they listed the address they had on file - and it was perfect - so I can only suspect that whomever mailed it copied down the address incorrectly from their file. that same day, June 30th, we confirmed that the address they had was correct, and also gave them an alternative one.
starting about a week later, we sent them about 2-3 other emails to try and confirm that the correspondence was indeed resent, and to ask that it instead be emailed or faxed, if possible. no response for weeks.
so it turns out that they resent it on July 7th, and they just told us now - however, they used the alternative address we gave them. and they listed it in this email.. with the postal code WRONG. it's just the last number, so maybe it won't make a huge difference. but TWO address errors in a row, on their part?
haven't they ever heard of the copy & paste function?!
