Here is the letter:
Sir, Madam,
This letter is to inform you that your Permanent Resident (PR)
Card cannot be issued without a compliant/acceptable photo.
The photograph provided does not meet the required
specifications. It is therefore impossible to produce the card
until you provide the following:
You must send:
Two (2) new photos
Your photos must meet the specifications set out in the
attached document.
Please return this letter and photos by mail to:
Case Processing Center - Permanent Resident Card
PO Box 4500 – PRC Mailroom
Sydney, Nova Scotia
B1P 6L1
Should you have any questions or require assistance, please
visit our website at .cic.gc.ca or contact your service
provider organization.
Thank you