I have applied for my parents visitor visa file on May 16, 2018. WHAT DOES THIS MEAN: on May 30,2018 we have received this email: Dear XXXXXXXXXX Thank you for the time you have taken to complete your application. We have received your application and it is currently in process. Your application number: XXXXXXXXXX This is your file number, and it is specifically for this application and anything to do with this application - like documents we ask you to submit, or medical exams we ask you to undergo connected to this file number. It’s yours and yours alone. Please use this application number for any communication with us about this file. Your Unique Client Identifier (UCI): XXXXXXXXXXXX This is your unique identification number, it’s all about YOU and every application you make is connected to your UCI. It is as unique as you are. You will keep this same UCI for all the subsequent applications you may submit to our department in the future. There are some things you can do to help us to process: § Check your Online Account to check for status updates, and upload any documents that we request through your online account. Documents submitted this way reach an officer faster. To create an Online Account take note of your application number above, and visit our website: http://www.cic.gc.ca/english/e-services/account.asp. § Please send all attachments (for example: new passport information) in PDF format for faster processing. § Please do not send us documents unless we have requested them. Your application is in queue for processing and sending us information we have not requested pulls resources away from file processing. If we need information, we will contact you. § Be patient. Your application is in queue for processing and we will contact you if we need any additional information. Did you know? Sending case status enquiries or multiple documents takes resources away from file processing, resulting in longer processing times. We know you want to be sure we received your message, but sending us the same information multiple times pulls resources away from file processing, resulting in longer processing times for everyone. Please remember we will contact you through the contact details you provided if any information is required or when your application is ready to be finalized. We appreciate your patience and ask that you contact our office ONLY if there is a change in: · your passport · your mailing address, e-mail address, or phone number · other NEW information relevant to your application (for example, you want to withdraw your application, or you want to add /revoke a representative) If you need to update your information, send it to our office once, using only one method (Online Account or the Web form on the IRCC website or email). Please remember it is important to use your XXXXXX for any communication with us about this file.