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HI all, I have received this email from IRCC twice. I have already sent the documents the first time around. Not sure why they've sent this again. Has anyone experienced the same issue?
Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided; however, we require further information in order to access the file.
In order to better assist you, we invite you to resubmit your request by including the following information in a letter of explanation and uploading it in the IRCC Web form:
- I applied for citizenship in March.
- I was asked to confirm my physical presence in April.
- The fees were updated in April.
- Paid change in fee in May.
No AOR yet.
HI all, I have received this email from IRCC twice. I have already sent the documents the first time around. Not sure why they've sent this again. Has anyone experienced the same issue?
Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided; however, we require further information in order to access the file.
In order to better assist you, we invite you to resubmit your request by including the following information in a letter of explanation and uploading it in the IRCC Web form:
- Surname and complete given name (including middle name, if applicable) - exactly as they appear on the passport or identity document,
- Date of birth (YYYY-MM-DD),
- Client ID Number, UCI or Application Number,
- Country of birth,
- Type of application,
- Date on which the application was submitted or received,
- Mailing method (courier, Canada Post (registered or regular mail), etc.),
- company used,
- confirmation no.,
- Complete address (including the postal code and the unit number) where the application was sent,
- Receipt number,
- Current address,
- Telephone number(s),
- Email address, and
- All documents submitted with your previous request.
What do I do?
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