I am just wondering you should send the "real" passport to the IRCC office not a photocopy of that?My son got the word format as well. And I too sent the photo by mail. That's normal. They kept on changing the process, sometimes asking to send by physical mail and other times to upload through a portal. It's probably taking time to receive it as it's getting sent through regular mail. Which pre-covid was 4-6 weeks. That's when I got my own PR card back in October 2019. So God knows how long it's going to take with all these Covid delays. There will be light at the end of the tunnel. Hopefully soon.