I see. It sounds like you have done your research and have decided that withdrawing your PNP nomination is not the best option for you. I understand your frustration with the process and the lack of clarity around how withdrawing a PNP nomination will affect your EE application.Thank you LegalFalcon,
1) on withdrawing PNP my eligibility is complete so I'm not worried on reducing points and all my jobs were in stellar firms (including two big four). However when I search the forums for PNP withdrawals, most of that are folks who left the provinces due to job loss and getting jobs in other provinces after a long search. Al of them restarted the EE from the scratch and came back as FSW or CEC sometimes even years later.
I don't see even one case like mine where IRCC let existing EE application proceed under a different stream (CEC or FSW) once PNP is removed. Also the time taken by both IRCC and Province to perform the cancellation seems to be 3 to 5 months, which will coincide with normal processing for PNP anyway. They make the applicants life the hardest. When I see so many negatives I don't see any reason to try cancelling the PNP so late.
2) Thanks for your input I shall ignore the inactive agent ID for now, @iSaidGoodDay so you have your answer why the phone agent treated my wife's call so lightly.
I think it is a good idea to ignore the inactive agent ID for now. I hope that your application is processed soon and that you are able to move to Canada.