Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided and your application is not available in our system at this time.
When an application is received by IRCC, it can take several weeks before the processing begins. There will be no record in the system until the processing has begun.
- To find out the estimated processing times for applications submitted within Canada:
- For applications submitted to an overseas visa office:
- you will be able to access the status of your application through e-CAS once it has been entered into our system and you have received correspondence from the visa office.
- for applications for permanent residence, this process can take 6 to 8 weeks.
- If you sent your application by traceable means (express post, courier, registered mail):
- you may verify the reception date at the office by contacting the postal service provider.
Importantly, since your document was mailed the High Commission of Canada in Pretoria, South Africa, we invite you to contact them directly to obtain more information.
You will find the complete list of
Canadian embassies, high commissions and consulates provide services to
Canadian citizens outside Canada or the United States who want to:
Once you select the office you want to contact, the system will show you the different ways to communicate with them.
Furthermore, the Government of Canada is closely monitoring the novel coronavirus (COVID-19) and any impacts on IRCC clients.
To obtain the latest information on the situation, we invite you to consult the
How the coronavirus disease (COVID-19) is affecting immigration, refugees, citizenship and passport services page.
We invite you to consult our website regularly. It will be updated as the situation evolves.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
