1. Link pr card using steps here - https://askkubeir.com/pr-card-application/ ORWhat's the phone number you called them?
2. Call IRCC at 1 (888) 242-2100 . When you call IRCC, It will ask you for the UCI , press two i.e. no UCI available and then as soon as the Message for AF and UK refugees start playing press 330 in quick succession you will be able to reach them. The real deal is - dont wait to hear out the refugee messages .Once you get hold of an agent, ask for your PR card application number ( it starts with letter "R"). You can go to step 1 and link your card application.