They told me through WebForm the same thing that they might need more time to process our application due to reduced staff amid Covid-19.Even today my profile was updated showing as "We are reviewing whether you meet the eligibility requirements " and they even send me correspondence letter as for bitometric because i already had bimoetrics 3 years before, to let me know they have my biometric on record.
Secondly i called them last monday and they said normally PGWP time is 4 months now but that has increased to more days because of COVID 19, hope this helps , other wise no one help here , i have posted my post 2 times here and everyone ignore here
It is absolutely terrible that they are unable to help you to speed up finalizing your application. Hope you don't have to wait for too long. Don't give up yet.