After reading your posts, I'll share my experience of obtaining both documents in Canada this month:
1. Firstly send a request email to '
casellario.procura.roma@giustizia.it', then next day I received their reply with checklist and application form.
2. Prepare the documents based on the checklist, which should include application form with signature, copy of passport, an envelop and proof of payment. In my case, since my Canada bank card doesn't support international money transfer with personal notes, I used one Italy bank account to e-transfer
60 euros to their account, with my name and requested certificate in
reason of payment field. Write your address on the envelope.
3. Put all documents in one large envelope. I sent all documents to their office, whose address should be
Casellario Giudiziale - Procura di Roma, Via Mario Amato 13/15 - 00136 ROMA, Italy, through
Canada Post registered international mail.
4. After 1.5 month, I received both documents at my mailbox. What surprised me is along with certificates, they returned me 15 Euro, in cash.
Hope this can help