I called IRCC today to find out my status since my AOR is OCt 3rd 2019 and I recd PPR request April 7th and passport returned without visa. I have not been seeing any updates and my cic account still saying awaiting eligibility, etc. Anyway when I called the ITCC representative, she asked me all the relevant questions then put me on hold. When she came back she said my COPR has expired and that they requested an extension 3 days ago. I said to her what? I did not knew that I was even issued a COPR is the first place. She said she looked deeper in my file that's why she was able to give me that information and that things are crazy right now. Just to say a number of people could be in the same boat as me without even the slightest knowledge.