.. just called up cic and talked to an agent.. as rightly said by you guys, gcms provides in depth information.. though he didn't provide much information than what was available on my profile, but he was kind and very polite.. my perception it that Canadians are generally like that.. anyways he just told me the official wait time listed on ircc website.. don't fall for what 'wait time' the IVR voice tells.. I had to wait for about 25 mins..