Hi All,
I applied for the grant of citizenship in October 2025. January 2026, I was contacted by IRCC that my application was incomplete. They said I did not pay. I reapplied again that same day, paid and submitted and I got a confirmation. This is June 2026, I have not gotten any response from them. I called the Customer service severally, but they told me they cannot find my application in their system. I sent webforms twice but they responded they are processing applications. I am so worried and confused, please is there anything I can do at this juncture? This is the response I get from them, which looks generic. Thanks
Good morning,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We are working to process requests as quickly as possible.
We want to assure you that we will inform you as soon as a decision is made or if further information is required.
While your application is being processed, we recommend that you check the application status page. To find out how we are processing requests during the pandemic and to check the status of your request:
• Submitted by mail (if it was notlinked to an online account):
o by using our online Customer Demand Status (EDC) tool, which is updated daily.
• Submitted online or submitted by mail and linked to an online account:
o through your online account .
We would also like to suggest the following online services which may be useful for any future queries regarding immigration, refugees and/or citizenship:
Sincerely,
Immigration, Refugees and Citizenship Canada
https://www.canada.ca/fr/services/immigration-citoyennete.html
I applied for the grant of citizenship in October 2025. January 2026, I was contacted by IRCC that my application was incomplete. They said I did not pay. I reapplied again that same day, paid and submitted and I got a confirmation. This is June 2026, I have not gotten any response from them. I called the Customer service severally, but they told me they cannot find my application in their system. I sent webforms twice but they responded they are processing applications. I am so worried and confused, please is there anything I can do at this juncture? This is the response I get from them, which looks generic. Thanks
Good morning,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We are working to process requests as quickly as possible.
We want to assure you that we will inform you as soon as a decision is made or if further information is required.
While your application is being processed, we recommend that you check the application status page. To find out how we are processing requests during the pandemic and to check the status of your request:
• Submitted by mail (if it was notlinked to an online account):
o by using our online Customer Demand Status (EDC) tool, which is updated daily.
• Submitted online or submitted by mail and linked to an online account:
o through your online account .
We would also like to suggest the following online services which may be useful for any future queries regarding immigration, refugees and/or citizenship:
- Download application forms and guides
- Change of address
- Check the status of a request
- The request status tracking tool is currently unavailable. We are working to restore the service as quickly as possible. We apologize for any inconvenience this may cause and thank you for your patience.
- Help Center - To find answers, you can browse the different sections or enter keywords related to your question.
Sincerely,
Immigration, Refugees and Citizenship Canada
https://www.canada.ca/fr/services/immigration-citoyennete.html
