Incomplete Application of citizenship for unclear reason of fees

[canadiandream1234]

URGENT HELP REQUIRED.

I had submitted my application on 18th May 2026 online.

Today, I received an email from IRCC of missing information. When I opened my application is shows :

Your application for Canadian citizenship is incomplete. We cannot start processing your application for the following reasons:

• Pay the fee again and upload a new receipt

Go to your fee payment
If you still want to apply

1. Correct the issues listed above
   • Upload all documents as instructed (where applicable).
   • Make sure all files are clear and easy to read.
2. Update your physical presence calculation
3. Make sure the application has all of your latest information
4. You have 60 daysto resubmit the application from the date you receive this message (check the date above). If you don't resubmit it after 60 days
   • we'll permanently delete your account and application
   • if you still want to apply, you must create a new account and apply again

We have not taken your payment yet. If you can’t or don’t want to resubmit your application, you may ask for a refund(opens in new tab).

If you think that we’re making an error, contact us(opens in new tab).

Thank you,

Case Processing Centre

Sydney, Nova Scotia



I AM at a complete loss to understand this. I had made the payment of $653 for the application and it shows in my bank account. I also had attached the fee receipt as it shows as attached pdf file in my submitted copy that I saved. I have not made any refund request as stated in their message. I will be calling IRCC tomorrow to understand more. The message is also unclear if they have refunded the fee or not. I don't want my application delayed by another 4 months as a resubmission and for no fault of mine.

Any help will be appreciated.