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Having Issues Signing Into My CIC (GC Key) Today (14-Oct-2016) Only

profiler said:
There you go -- you know more than I...
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As a professional in this occupation (I'm a web developer) I can say this is unacceptable how this system works.. Linking a paper application to an account not working. We're trying already a month, following instructions step by step, trying all possible combinations - and still no success. The system just says "no application was found". And now this case when we even cannot access our accounts. I really don't know... May be because it's governmental organization and they have not a lot of developers and are not able to maintain the system.. I don't have an answer. At least they try. Thank's for that.
 
alexfaraon said:
As a professional in this occupation (I'm a web developer) I can say this is unacceptable how this system works.. Linking a paper application to an account not working. We're trying already a month, following instructions step by step, trying all possible combinations - and still no success. The system just says "no application was found". And now this case when we even cannot access our accounts. I really don't know... May be because it's governmental organization and they have not a lot of developers and are not able to maintain the system.. I don't have an answer. At least they try. Thank's for that.
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Preachin' to the choir... I am a systems dev... the simple fact that it's using asp is shocking to me.
 
OK, did some digging...

"GCKey" the credential service is apparently owned jointly by Public Works and Government Services Canada and Shared Services Canada ( See: http://www.ssc-spc.gc.ca/pages/pia-efrvp/piaGCkey-efrvp_cleGC-eng.html ).

They have a contact that you can call :)

http://www.ssc-spc.gc.ca/pages/cntct-eng.html

HTH!
 
profiler said:
SecureKey uses your debit card to log you in. But if a new GCKey won't grant you access, I am doubting a SecureKey will as well -- but it's worth a shot!
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Last night I could produce a new account use SecureKey. About new GCKey, out of three new dummy accounts, one was functioning. So, it depends on the luck or something.

Theoreticaly, I belive that we should all be able to go around this problem, by creating a new GCKey or SecureKey and then re-link our applications. What has stopped me so far from doing this is the fear for not seeing my messages after the re-linking. Theoretically, this should not be a problem; because in FAQ on CIC they give exactly the same solution, if you forget your GCKey. However, with the incompetency I see from them now, I cannot trust them at all for not having another software bug there.
 
I called the helpline and they said CIC was aware of the issue and that there is nothing they (help desk)can do to help... so i should have to wait until a fix is found :(
 
shlomo said:
I called the helpline and they said CIC was aware of the issue and that there is nothing they (help desk)can do to help... so i should have to wait until a fix is found :(
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Which helpline did you call? CIC's?
 
alexfaraon said:
As a professional in this occupation (I'm a web developer) I can say this is unacceptable how this system works.. Linking a paper application to an account not working. We're trying already a month, following instructions step by step, trying all possible combinations - and still no success. The system just says "no application was found". And now this case when we even cannot access our accounts. I really don't know... May be because it's governmental organization and they have not a lot of developers and are not able to maintain the system.. I don't have an answer. At least they try. Thank's for that.
Click to expand...

I'm also a web dev. I think the issue has to do with the input fields provided, and the data it's being matched to. It asks for "City of Birth" (or whatever), but typically the agents don't enter this - all they do is enter country (different field), because that's what's on the passport. BUT they also have the "City of Birth" field set to required, so you have to enter something. Surprisingly, entering 1 space works - I assume it validates because it's technically 'filled', but the entry is null so it doesn't try to match it. Either or the agents are entering 1 space on their end too! Lol.

Here's how I got it to work: http://www.canadavisa.com/canada-immigration-discussion-board/linking-mycic-account-to-pr-application-t439261.0.html;msg5450674#msg5450674
 
lalicatter said:
I'm also a web dev. I think the issue has to do with the input fields provided, and the data it's being matched to. It asks for "City of Birth" (or whatever), but typically the agents don't enter this - all they do is enter country (different field), because that's what's on the passport. BUT they also have the "City of Birth" field set to required, so you have to enter something. Surprisingly, entering 1 space works - I assume it validates because it's technically 'filled', but the entry is null so it doesn't try to match it. Either or the agents are entering 1 space on their end too! Lol.

Here's how I got it to work: http://www.canadavisa.com/canada-immigration-discussion-board/linking-mycic-account-to-pr-application-t439261.0.html;msg5450674#msg5450674
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Does this mean that I have to create a new GC key?
 
browning911 said:
Does this mean that I have to create a new GC key?
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No yours was already linked... That's WRT to not being able to link.
 
lalicatter said:
I'm also a web dev. I think the issue has to do with the input fields provided, and the data it's being matched to. It asks for "City of Birth" (or whatever), but typically the agents don't enter this - all they do is enter country (different field), because that's what's on the passport. BUT they also have the "City of Birth" field set to required, so you have to enter something. Surprisingly, entering 1 space works - I assume it validates because it's technically 'filled', but the entry is null so it doesn't try to match it. Either or the agents are entering 1 space on their end too! Lol.

Here's how I got it to work: http://www.canadavisa.com/canada-immigration-discussion-board/linking-mycic-account-to-pr-application-t439261.0.html;msg5450674#msg5450674
Click to expand...

Heh... Funny enough... lalicatter, just two days ago I found this your solution, digging in google. I even added that page to favorites in my google chrome :) And tried this having really big hope. But unfortunately, that didn't help (at least that time). Here http://www.cic.gc.ca/english/my_application/status.asp where no registration is required I can find my application, but there is not much information there.. But I cannot not link it..

Another fact. In that topic you just mentioned there were people who said that they tried to link several times in a row, using exactly the same set of data. And for 3rd or 4th time they were lucky to link an application. How that can be possible? At least I tried really all I could and I even cannot figure out what else combination of data I can use.
 
alexfaraon said:
Heh... Funny enough... lalicatter, just two days ago I found this your solution, digging in google. I even added that page to favorites in my google chrome :) And tried this having really big hope. But unfortunately, that didn't help (at least that time). Here http://www.cic.gc.ca/english/my_application/status.asp where no registration is required I can find my application, but there is not much information there.. But I cannot not link it..
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That's the old, antiquated ECAS...


alexfaraon said:
Another fact. In that topic you just mentioned there were people who said that they tried to link several times in a row, using exactly the same set of data. And for 3rd or 4th time they were lucky to link an application. How that can be possible? At least I tried really all I could and I even cannot figure out what else combination of data I can use.
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Unit Testing 101...
 
lalicatter said:
... It asks for "City of Birth" (or whatever), but typically the agents don't enter this - all they do is enter country (different field), because that's what's on the passport. BUT they also have the "City of Birth" field set to required, so you have to enter something. ...
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And they say that you have to enter country/city of birth or passport data. I tried that both separately and together - nothing.
 
Think I am just going to try to not gnaw off my fingers and wait.

I had a service concierge key from (Extension of Stay) before I got a GC Key. I used the GC Key to link application and in service concierge it is not there and I don't want to re-link is service concierge again so I will try wait until they resolve the issue.
 
I even submitted two enquiries here http://www.cic.gc.ca/english/contacts/web-form.asp First time they answered some general advice. I tried and, obviously, did not help. I submitted another one request to them last Friday and still waiting for an answer.
 
alexfaraon said:
I even submitted two enquiries here http://www.cic.gc.ca/english/contacts/web-form.asp First time they answered some general advice. I tried and, obviously, did not help. I submitted another one request to them last Friday and still waiting for an answer.
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I submitted an enquiry yesterday and no response/answer/acknowledgement yet.
 
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