Most don’t have any movement regarding their application for 1.5+ years these days so until you reach at least that point you aren’t tracking anything. This may get even longer given the volume of applicants and the yearly quota which is small and getting smaller every year for all forms of H&C. For example there is likely around 100k applications for the general H&C program but there are only 10k spots for all forms of H&C (there are at least 5 types) this year, 6.5k for 2026 and 4.5k for 2027. In the fall an analysis said it would take 5-7 year to process all the files waiting for processing and the number of applications have increased since then. Would suggest that your family keep looking for other pathways to obtain PR in Canada.