Hi, everyone in this Forum
I'm also having an issue with the automated telephone service IRCC.
Previously, when I called, the system would say "background is in process" before transferring me to a customer specialist. Now, it doesn't say anything — it just transfers me directly. After that, I’m left waiting, but no one answers. I eventually have to hang up.
Can you please let me know what this means, and if this has happened before?
Thank you.