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Thank you, everyone, for your expert opinions. And @dpenabill, thank you so much for your deep insights and for helping us navigate this situation.

I just wanted to share an update. My friend received the following response from the IRCC officer:

“This is a notification that your permanent resident (PR) card has been prepared and is available for pickup at the IRCC office indicated below for 180 days from the date of this notice.”

The officer has asked her to come in person to collect the card and has provided an appointment date and time. Fingers crossed—hopefully everything goes smoothly for her on the pickup date at the office.
Hello @Aatika_m , I'm in the same situation. I have been asked to come in person to pick up my card. I am outside canada (work outside canada on temp work visa), and traveling back to Canada to attend the in-person interview. My RO in the last 5 years is 1100 days. Curious to know how did the interview go for your friend? Was she able to get the card with 5 year validity? Thank you!