Sorry just saw the message. I pressed 2-1-1-0 for an agent. This is for spousal PR but they are able to help with the OWP that being tagged along.Can you tell me exactly what you typed at that phone call to be able to reach the officers? I was in a immense loop and dead ends e was never able to actually talk to anybody.
And... call me a chicken, but I would never try to make them stressed about my process and be less inclined to help me. Plus, you will be making your stress bigger. IMHO.