I have called cic on May last week and they informed that file had been transferred to ndvo on January after first level of review. Since the file is with ndvo they don't have any info with them.Intial file handling is done by an IRCC office in Canada before allocating it to other VOs.
Have you raised a CSE or called an agent to understand why is your eligibility not started ??
I raised cse with ndvo but as usual no response.