+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445

what's going on with CIC call centre? anyone else having a hard time...

concrete

Star Member
May 21, 2010
118
2
Category........
Visa Office......
Accra
Job Offer........
Pre-Assessed..
App. Filed.......
21-03-2011
AOR Received.
20-04-2011
File Transfer...
05-05-2011
Med's Done....
05-01-2011
getting through? whenever i call, they say all agents are busy and that i can't hold the line then the call gets disconnected. it's sooooo frustrating!!! i've been trying to get info on the CAIPS notes that i ordered ???
 

Baloo

VIP Member
Nov 30, 2009
4,879
205
Job Offer........
Pre-Assessed..
concrete said:
getting through? whenever i call, they say all agents are busy and that i can't hold the line then the call gets disconnected. it's sooooo frustrating!!! i've been trying to get info on the CAIPS notes that i ordered ???
What number are you calling?
 

concrete

Star Member
May 21, 2010
118
2
Category........
Visa Office......
Accra
Job Offer........
Pre-Assessed..
App. Filed.......
21-03-2011
AOR Received.
20-04-2011
File Transfer...
05-05-2011
Med's Done....
05-01-2011
1-888-242‑2100
 

Baloo

VIP Member
Nov 30, 2009
4,879
205
Job Offer........
Pre-Assessed..
concrete said:
1-888-242‑2100

For more information about access to information and privacy, you can contact the Client Service Unit at
613-946-0953 or 1-800-667-6703 or
visit the Citizenship and Immigration Canada Web site at http://www.cic.gc.ca/english/department/atip/index.asp
 

wilson

VIP Member
Oct 11, 2008
4,405
324
Job Offer........
Pre-Assessed..
concrete said:
getting through? whenever i call, they say all agents are busy and that i can't hold the line then the call gets disconnected. it's sooooo frustrating!!! i've been trying to get info on the CAIPS notes that i ordered ???
Try to call early in the morning - from 8-00 am.
 

justina

Star Member
Jun 5, 2010
158
3
Category........
Visa Office......
Vegreville
Job Offer........
Pre-Assessed..
App. Filed.......
14-09-2009
File Transfer...
03-2010 to local office
LANDED..........
12-08-2011
concrete said:
getting through? whenever i call, they say all agents are busy and that i can't hold the line then the call gets disconnected. it's sooooo frustrating!!! i've been trying to get info on the CAIPS notes that i ordered ???
For me, Thursdays and Fridays seem to be the best days to get through. Any other day I have had little or no luck.
 

enna00

Star Member
Aug 5, 2011
118
0
that happened to me for some strange reason it wont put you on hold try calling back again until you can be put on hold worked for me thats if you have patience
 

concrete

Star Member
May 21, 2010
118
2
Category........
Visa Office......
Accra
Job Offer........
Pre-Assessed..
App. Filed.......
21-03-2011
AOR Received.
20-04-2011
File Transfer...
05-05-2011
Med's Done....
05-01-2011
i'll try again
 

cantor2537

Star Member
Jun 2, 2011
190
1
Category........
Visa Office......
Buffalo-->LA
Job Offer........
Pre-Assessed..
App. Filed.......
19-08-2011
AOR Received.
01-12-2011
File Transfer...
28-10-2011, 15-12-2011 (transferred to LA)
Med's Done....
13-06-2011
Interview........
Waived
Passport Req..
17-02-2012
VISA ISSUED...
01-03-2012
LANDED..........
08-03-2012
Keep trying. You will eventually get through and then you will be put on hold for 10+ minutes. If you have to wait longer than 10 minutes they will just disconnect you and not even put you in the line.
 

BenderS

Star Member
Jul 25, 2011
55
0
Category........
Visa Office......
Vegreville
Job Offer........
Pre-Assessed..
App. Filed.......
November 4 2010
Doc's Request.
August 23, 2011
I tried calling at 830 am this morning, first time said it was too busy to try back later, second time I was on hold for 10 minutes, but got through
 

concrete

Star Member
May 21, 2010
118
2
Category........
Visa Office......
Accra
Job Offer........
Pre-Assessed..
App. Filed.......
21-03-2011
AOR Received.
20-04-2011
File Transfer...
05-05-2011
Med's Done....
05-01-2011
will try first thing at 8
 

spicymum

Hero Member
Jun 5, 2011
229
4
Category........
Visa Office......
Sponsorship - Mississauga; PR Application - Accra
Job Offer........
Pre-Assessed..
App. Filed.......
24-05-2011
File Transfer...
28-06-2011
Med's Done....
**-03-2011
Interview........
11-10-2011
VISA ISSUED...
11-10-2011
LANDED..........
29-10-2011
Baloo said:
For more information about access to information and privacy, you can contact the Client Service Unit at
613-946-0953 or 1-800-667-6703 or
visit the Citizenship and Immigration Canada Web site at http://www.cic.gc.ca/english/department/atip/index.asp
I have been calling these numbers for several days and they only give U the option to leave a message. I have left detailed messages and my phone numbers requesting a callback but NOTHING!!! :'( :eek:

I applied for CAIPS notes on my husband's visa application SINCE THE FIRST WEEK OF AUGUST cos he was called for an interview. The last few times I was able to speak with someone they kept saying they didnt have my application! This is crazy, my husband's interview is in early October and is fast approaching. This is driving me nuts!!! I called the CIC Contact Centre and they say they cant help here.

Please does anyone have any other way of contacting these people? Mayb an email address or something? ???

Thanks.
 

saifsmarty

Hero Member
Apr 4, 2010
408
5
pakistan
Category........
Visa Office......
ISBD
Job Offer........
Pre-Assessed..
Med's Done....
JUNE 2011.
Passport Req..
ON WAITING
VISA ISSUED...
WAITING
LANDED..........
WAITING
spicymum said:
I have been calling these numbers for several days and they only give U the option to leave a message. I have left detailed messages and my phone numbers requesting a callback but NOTHING!!! :'( :eek:

I applied for CAIPS notes on my husband's visa application SINCE THE FIRST WEEK OF AUGUST cos he was called for an interview. The last few times I was able to speak with someone they kept saying they didnt have my application! This is crazy, my husband's interview is in early October and is fast approaching. This is driving me nuts!!! I called the CIC Contact Centre and they say they cant help here.

Please does anyone have any other way of contacting these people? Mayb an email address or something? ???

Thanks.

yes it always happens .so poor service and even the info they give is weak..a new person can fall in problem if they listen to em and follow like what to do next in a case .. i servived for years coz of one wrong info from a call center lady and later no one takes responcibility and simply say thay have limited info.haaah :( :( :(