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Urgent: Mistake in documents submission of PR Application

Discussion in 'Express Entry / Expression of Interest' started by L_K_84, Jan 3, 2019.

  1. Hi, thank you for the reply.
    What do you mean by few days ? approximately we talk about +/- 2 weeks ?
    Can we call an IRCC agent to confirm or maybe do you have a number for outside canada
    Thanks in advance for your help
  2. A few days should be 10 working days. But it varies a lot.
    Yes of course, you can call an agent to confirm they received the document and that it has been well added to your file.
    Number is: +1 (613) 944-4000

    You'll have to navigate through the menu until you get the option to speak to an agent. Have your personal info ready, as you'll need it to verify your identity (DOB, Phone Number, Address...etc). Waiting queue is approximately 30-45 minutes. Note however that these agents are just a call center and have no take in the processing of your application. They can only give you basic info.

    For privacy law reasons, they won't be able to tell you anything if your file is currently being processed at a processing center outside Canada.
    Rizlene likes this.
  3. Thank you very much
  4. Hello, I received a reply yesterday saying that they received my documents and they have been forwarded to the office for their consideration.
    So, in my case, it took 3 working days to have a proper response.
  5. Awesome! You can breathe now ;)
    Rizlene likes this.
  6. Yes, thank you for your help & support :)
  7. Did you finally get MEP?
  8. Is it normal to not get any response after submission of additional documents through a CSE? I haven't even received their automatic reply yet and I'm getting worried.
  9. Did you receive anything ? Normally, the first mail is automatic & you have to wait 3 to 5 days to receive a proper e-mail saying that your additional documents has been attached to you your application.
  10. Nothing at all, not even the automatic mail
  11. Ciao,
    Did you use this link ?
    1) Type of application/enquiry (required) : Permanent Residence
    2) Type of application/enquiry (continued) : Permanent Residence (applied online) - Express Entry
    And fill all other required informations ? then click on next and upload the additional document.
    Maybe your e-mail was wrongly spelt.
  12. Yes, I got the MEP 44 days after AOR. The CSE did its job in my case.
  13. I did all of that.
    I suspected the e-mail spelling which made me do it a second time and I took extra care to ensure there were no mistakes but no difference still.
  14. I don't know what to say !
    It seems very strange !
    Have you checked the junk e-mail ?
  15. I have, it's empty.
    I just found out that I'm not the only one facing this problem. I can only hope it gets sorted out soon.
    Thank you.

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