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Unable to upload IMM5257

donperry

Newbie
Apr 26, 2014
2
0
I'm on this page
https : // onlineservices-servicesenligne.cic.gc.ca/eapp/fileUpload

and I'm at the step where i must upload my PDF application.
The issue I'm having is everytime I try to upload it is telling me

Validation error: You have not completed the mandatory fields or you have not completed them correctly. Please make corrections where indicated.

Error Description: We are unable to validate your document at this time, please retry later.



Does anyone else have this problem? I'm pretty sure all my fields are filled in. I even get a barcode when I press verify
 

Jalex23

VIP Member
Apr 12, 2013
4,455
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Calgary
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06-09-2014
donperry said:
I'm on this page
https : // onlineservices-servicesenligne.cic.gc.ca/eapp/fileUpload

and I'm at the step where i must upload my PDF application.
The issue I'm having is everytime I try to upload it is telling me

Validation error: You have not completed the mandatory fields or you have not completed them correctly. Please make corrections where indicated.

Error Description: We are unable to validate your document at this time, please retry later.
Retry later. Maybe on Monday or at least tomorrow? =/
 
Apr 26, 2014
1
0
I have the same problem. I've been trying many times today and it doesn't work. My form is already validated and I got the barcodes.
If you got good news with your application, please let me know!
 

hypnawtic

Newbie
Apr 27, 2014
6
0
I have the same issue since yesterday. I tried it today as well but still same error is shown. sounds like its their technical issue.
 

kewl

Star Member
Sep 19, 2013
138
5
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have you tried other browser?
 

vijayarajax

Newbie
Apr 27, 2014
1
0
kewl said:
have you tried other browser?
I have the same issue from yesterday..

REceiving this erroir
Validation error: You have not completed the mandatory fields or you have not completed them correctly. Please make corrections where indicated.
Error Description: We are unable to validate your document at this time, please retry later.
 

inechita

Newbie
Apr 27, 2014
3
0
Hi guys, same here. I've tried different pdf software (including Adobe reader XI) and different browsers (Chrome and IE) and I always get the error message. It must be a problem on their side, hope they'll sort it out soon. Btw, do you know how to contact the technical staff of the website and let them know something's not right ?
 

Jalex23

VIP Member
Apr 12, 2013
4,455
358
Calgary
Category........
Visa Office......
CPP-Ottawa
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2171
Job Offer........
Pre-Assessed..
App. Filed.......
05-09-2013
Doc's Request.
09-04-2014
AOR Received.
06-11-2013
Med's Request
05-04-2014
Med's Done....
20-05-2014
Passport Req..
07-07-2014
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14-07-2014
LANDED..........
06-09-2014
inechita said:
Hi guys, same here. I've tried different pdf software (including Adobe reader XI) and different browsers (Chrome and IE) and I always get the error message. It must be a problem on their side, hope they'll sort it out soon. Btw, do you know how to contact the technical staff of the website and let them know something's not right ?
They don't need to be informed. All errors get automatically logged and sent to the system admin. That is why I am saying wait until Monday, because unless a real disaster the system won't get maintenance outside business hours.

Be patient and enjoy the weather (it is sunny here :) )
 

inechita

Newbie
Apr 27, 2014
3
0
Ok, thanks, we'll wait and see - I'll try again tomorrow afternoon (CET here) and I'll let you know how it went ;) Till then, enjoy your Sunday !
 

ackthpt

Newbie
Apr 27, 2014
2
0
We get the "Document is not a valid PDF file." when it damn well is. Getting very pissed off. Any suggestions?
 

kewl

Star Member
Sep 19, 2013
138
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First landed in 09/2016. Visa Expired 11/2016. Reapplied with approved TRV valid until 2021
I had the same problem before even after I updated my Adobe to the latest version. Here's what I did:

1. Copy the link of the form in the CIC site.
2. Open Adobe and paste the link File/open/filename