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Two Way courier services VFS New Delhi - India

Jabya

Jabya

Hero Member
May 29, 2019
365
133
nik_on said:
Ha ha yes, all the steps are made to keep you engaged, always.
There're no steps where you can just chill and take a break.
Click to expand...
Totally! That happens only when your dependents actually land. (There is lot of struggle in getting tickets, boarding flight without being covid positive etc. so embracing for next steps!)
 
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Reactions: nik_on
Jabya

Jabya

Hero Member
May 29, 2019
365
133
parv25 said:
How long before the VFS Tracking number starts showing some updates? My parent's passport for VV reached yesterday at VFS and the VFS tracking number just says "no records found".
Click to expand...
Only when VFS dispatches package to embassy. Until then they wont generate any updates.
 
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E

Eshank

Member
Nov 21, 2019
13
1
noelt1991 said:
How did you reach out to them via call ? I tried 3 contact numbers (helpline) but was automated i believe.
Have sent an e-mail to the passport submission division. Lets see.
Click to expand...
Only through the biometric option you can speak to an agent.

May I know when did you raise the webform ?
 
N

noelt1991

Hero Member
Sep 7, 2017
274
88
Toronto
Category........
Other
nik_on said:
Yes they responded that they have forwarded the third request to Bluedart. Bluedart, when I talked with them mentioned that they have not received the request yet!
Then VFS mentioned in another follow-up call that not to worry, it typically takes awhile to two systems get updated. So still waiting.

It seems like that the regular ones were processed faster than the premium ones.
Click to expand...
How did you manage to reach them via call ? I am just not able to reach that far. I sent an e-mail to the one provided in the AWB e-mail and got a generic response.
 
N

nik_on

Star Member
May 10, 2021
110
48
Ontario
noelt1991 said:
How did you manage to reach them via call ? I am just not able to reach that far. I sent an e-mail to the one provided in the AWB e-mail and got a generic response.
Click to expand...
Yes that's the way to reach passport shipping team. Over call, they are not able to handle passport shipping status related questions.
 
N

noelt1991

Hero Member
Sep 7, 2017
274
88
Toronto
Category........
Other
nik_on said:
Yes that's the way to reach passport shipping team. Over call, they are not able to handle passport shipping status related questions.
Click to expand...
Don't know why am I getting a generic response then. This is what I got.

Dear Applicant,

Thank you for contacting the Canada Visa Application Centre (CVAC). This is an automated response to acknowledge your e-mail.

1.For customers who have filled in the Passport Submission Webform –

Your request for passport submission has been received. Our teams are working judiciously to provide you with the required information & the payment link will be shared with you within the next 3 working days.

Please note the below instructions carefully:

•Your request will be processed further basis the information you have shared on our webform & clarity of documents that have been attached in your request.

•Post passing these checks, you will be emailed a payment link for confirming your submission request. Please note payment link is valid for 12 hours only. Once the link expires you need to fill up a new webform for availing the service.

An Airway Bill number will be assigned to you within 24 working hours of the payment being successfully received by VFS.

•Serviceability of PIN Codes are liable to change on a daily basis as per the authorized courier vendor. The serviceability will be applicable on the date of pick up/drop of documents. In the event there is a discrepancy our teams will proactively reach you for confirming an alternate pick-up location.

•Please note the courier pick up & drop location will be the same as updated in your passport submission webform.

The courier vendor, Blue Dart will pick-up your package within 3-5 working days of the airwaybill being allocated. Please note this might vary depending on your location and government-imposed containment zones. Kindly keep your package ready for handover to the courier vendor as soon as you receive this message. Delay in handing over the package may require the courier partner to revisit leading to delay in the processing of your pick-up request and overall processing time of your application

Kindly book your tickets only after receiving the passport.’

NEXT STEPS:

  • If your desired pin code is not serviceable & you have chosen a location from our given list as pick up address, please drop the completed package* at the selected address within 72 hours post receipt of Airway bill number.
•If you have selected your Home/Office address as pick up location, please keep the completed package* ready for pick up as soon as you make the payment through the payment link received.

* Completed package = Your Current & Valid Passport, Passport submission letter received from IRCC, Courier & SMS form duly filled, Consent form duly filled. (https://assets.ctfassets.net/xxg4p8gt3sg6/2G0GtF7WPLvzToKOfompkv/c03d754f3eaf210cf115e35a9bfd096b/VFS-ConsentForm.pdf )

2. For customers who have written in for with any pending documents / information requested:

Thank you for sharing the pending details, please allow our teams to confirm the receipt and verify the accuracy of the information received. . We will respond to you as soon as possible (excluding weekends and public holidays as listed on our website) Our teams are working judiciously to provide you with the required information.

3. For customers who have written in for General Enquiries:

Thank you for writing into us. However, this inbox is dedicated for passport submission requests only. Please write into us on info.canada@vfshelpline.com so that our teams are able to address your queries correctly. Alternatively, you call our Canada Visa Information Helpline on: 18002668858 or 022-67866002 between 8:00 hrs. – 17:00 hrs. We appreciate your support.

We are open from Monday to Friday (excluding declared holidays)

Please note:

•The email for payment link will be sent from PassportSubmission@vfshelpline.com or Orders@ccavenue.com Kindly make only one payment for one applicant. The pickup will be scheduled only after successful receipt of the payment.

•Kindly ensure that you check your SPAM & Junk Mails as well for the receipt payment link.

•Payment Links have a limited validity. Please ensure to make the payment as soon as you receive the link.

Best Regards,

Call Center Team

----------

VFS Canada Visa Information Service Centre – India

----------

VFS GLOBAL

EST. 2001 | Partnering Governments. Providing Solutions.
For more information, please visit our website http://www.vfsglobal.ca/canada/india/
 
N

nik_on

Star Member
May 10, 2021
110
48
Ontario
noelt1991 said:
Don't know why am I getting a generic response then. This is what I got.

Dear Applicant,

Thank you for contacting the Canada Visa Application Centre (CVAC). This is an automated response to acknowledge your e-mail.

1.For customers who have filled in the Passport Submission Webform –

Your request for passport submission has been received. Our teams are working judiciously to provide you with the required information & the payment link will be shared with you within the next 3 working days.

Please note the below instructions carefully:

•Your request will be processed further basis the information you have shared on our webform & clarity of documents that have been attached in your request.

•Post passing these checks, you will be emailed a payment link for confirming your submission request. Please note payment link is valid for 12 hours only. Once the link expires you need to fill up a new webform for availing the service.

An Airway Bill number will be assigned to you within 24 working hours of the payment being successfully received by VFS.

•Serviceability of PIN Codes are liable to change on a daily basis as per the authorized courier vendor. The serviceability will be applicable on the date of pick up/drop of documents. In the event there is a discrepancy our teams will proactively reach you for confirming an alternate pick-up location.

•Please note the courier pick up & drop location will be the same as updated in your passport submission webform.

The courier vendor, Blue Dart will pick-up your package within 3-5 working days of the airwaybill being allocated. Please note this might vary depending on your location and government-imposed containment zones. Kindly keep your package ready for handover to the courier vendor as soon as you receive this message. Delay in handing over the package may require the courier partner to revisit leading to delay in the processing of your pick-up request and overall processing time of your application

Kindly book your tickets only after receiving the passport.’

NEXT STEPS:

  • If your desired pin code is not serviceable & you have chosen a location from our given list as pick up address, please drop the completed package* at the selected address within 72 hours post receipt of Airway bill number.
•If you have selected your Home/Office address as pick up location, please keep the completed package* ready for pick up as soon as you make the payment through the payment link received.

* Completed package = Your Current & Valid Passport, Passport submission letter received from IRCC, Courier & SMS form duly filled, Consent form duly filled. (https://assets.ctfassets.net/xxg4p8gt3sg6/2G0GtF7WPLvzToKOfompkv/c03d754f3eaf210cf115e35a9bfd096b/VFS-ConsentForm.pdf )

2. For customers who have written in for with any pending documents / information requested:

Thank you for sharing the pending details, please allow our teams to confirm the receipt and verify the accuracy of the information received. . We will respond to you as soon as possible (excluding weekends and public holidays as listed on our website) Our teams are working judiciously to provide you with the required information.

3. For customers who have written in for General Enquiries:

Thank you for writing into us. However, this inbox is dedicated for passport submission requests only. Please write into us on info.canada@vfshelpline.com so that our teams are able to address your queries correctly. Alternatively, you call our Canada Visa Information Helpline on: 18002668858 or 022-67866002 between 8:00 hrs. – 17:00 hrs. We appreciate your support.

We are open from Monday to Friday (excluding declared holidays)

Please note:

•The email for payment link will be sent from PassportSubmission@vfshelpline.com or Orders@ccavenue.com Kindly make only one payment for one applicant. The pickup will be scheduled only after successful receipt of the payment.

•Kindly ensure that you check your SPAM & Junk Mails as well for the receipt payment link.

•Payment Links have a limited validity. Please ensure to make the payment as soon as you receive the link.

Best Regards,

Call Center Team

----------

VFS Canada Visa Information Service Centre – India

----------

VFS GLOBAL

EST. 2001 | Partnering Governments. Providing Solutions.
For more information, please visit our website http://www.vfsglobal.ca/canada/india/
Click to expand...
In the subject line, there's a ticket id. That's the one used for tracking.
 
E

Eshank

Member
Nov 21, 2019
13
1
noelt1991 said:
Don't know why am I getting a generic response then. This is what I got.

Dear Applicant,

Thank you for contacting the Canada Visa Application Centre (CVAC). This is an automated response to acknowledge your e-mail.

1.For customers who have filled in the Passport Submission Webform –

Your request for passport submission has been received. Our teams are working judiciously to provide you with the required information & the payment link will be shared with you within the next 3 working days.

Please note the below instructions carefully:

•Your request will be processed further basis the information you have shared on our webform & clarity of documents that have been attached in your request.

•Post passing these checks, you will be emailed a payment link for confirming your submission request. Please note payment link is valid for 12 hours only. Once the link expires you need to fill up a new webform for availing the service.

An Airway Bill number will be assigned to you within 24 working hours of the payment being successfully received by VFS.

•Serviceability of PIN Codes are liable to change on a daily basis as per the authorized courier vendor. The serviceability will be applicable on the date of pick up/drop of documents. In the event there is a discrepancy our teams will proactively reach you for confirming an alternate pick-up location.

•Please note the courier pick up & drop location will be the same as updated in your passport submission webform.

The courier vendor, Blue Dart will pick-up your package within 3-5 working days of the airwaybill being allocated. Please note this might vary depending on your location and government-imposed containment zones. Kindly keep your package ready for handover to the courier vendor as soon as you receive this message. Delay in handing over the package may require the courier partner to revisit leading to delay in the processing of your pick-up request and overall processing time of your application

Kindly book your tickets only after receiving the passport.’

NEXT STEPS:

  • If your desired pin code is not serviceable & you have chosen a location from our given list as pick up address, please drop the completed package* at the selected address within 72 hours post receipt of Airway bill number.
•If you have selected your Home/Office address as pick up location, please keep the completed package* ready for pick up as soon as you make the payment through the payment link received.

* Completed package = Your Current & Valid Passport, Passport submission letter received from IRCC, Courier & SMS form duly filled, Consent form duly filled. (https://assets.ctfassets.net/xxg4p8gt3sg6/2G0GtF7WPLvzToKOfompkv/c03d754f3eaf210cf115e35a9bfd096b/VFS-ConsentForm.pdf )

2. For customers who have written in for with any pending documents / information requested:

Thank you for sharing the pending details, please allow our teams to confirm the receipt and verify the accuracy of the information received. . We will respond to you as soon as possible (excluding weekends and public holidays as listed on our website) Our teams are working judiciously to provide you with the required information.

3. For customers who have written in for General Enquiries:

Thank you for writing into us. However, this inbox is dedicated for passport submission requests only. Please write into us on info.canada@vfshelpline.com so that our teams are able to address your queries correctly. Alternatively, you call our Canada Visa Information Helpline on: 18002668858 or 022-67866002 between 8:00 hrs. – 17:00 hrs. We appreciate your support.

We are open from Monday to Friday (excluding declared holidays)

Please note:

•The email for payment link will be sent from PassportSubmission@vfshelpline.com or Orders@ccavenue.com Kindly make only one payment for one applicant. The pickup will be scheduled only after successful receipt of the payment.

•Kindly ensure that you check your SPAM & Junk Mails as well for the receipt payment link.

•Payment Links have a limited validity. Please ensure to make the payment as soon as you receive the link.

Best Regards,

Call Center Team

----------

VFS Canada Visa Information Service Centre – India

----------

VFS GLOBAL

EST. 2001 | Partnering Governments. Providing Solutions.
For more information, please visit our website http://www.vfsglobal.ca/canada/india/
Click to expand...
Have the responded to any of your emails ?

I got a very general reply to one of my multiple emails that they have forwarded it to the concerned team.
 
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