Hi,
Is anyone else having trouble with their online EE application after receiving an ITA?
I'm unable to progress beyond the first page of forms. Everything is complete, I press continue, then I get an error message saying that the CIC online system is down (which it obviously isn't as I've tried this repeatedly since Sunday).
When I go back to my application certain sections say 'in progress' even thought they are complete. I click on them, change nothing, press save and exit and they are back to complete again.
I've tried on 3 different computers, 3 different (and updated) browsers, cleared my cookies and browsing history and nothing works.
I've called the CIC call center but no one will speak to me about it the problems I'm having. I'm just told that I have to submit my questions via email. I've done this (on Feb 1st) and received a very unhelpful reply on Feb 2nd. I've since followed up by email twice, but am still waiting for a reply. Their automatic response email says that they will respond within 10 days, but if their next reply is as useless as the first I could easily spend the next 51 days going back and forth over this!
Its particularly frustrating as I can't even get to my document checklist so I've just had to take a guess at what I need to provide once I finally get to this stage.
I'm also worried that the problem is because I missed mine and my husband's middle names off the original express entry profile. Its not an excuse, but I submitted it in a huge hurry the day of the draw (on finding out that my PR application under the CEC stream that I submitted in the fall is being returned due to the cap on the number of applications being exceeded) and didn't check it properly. This is something I've asked about in my emails to CIC but obviously they haven't responded.
My work permit expires at the end of March so I'm in a panic about all this and need to get the application in asap.
If anyone has actually managed to get any help on their technical / case specific issues from CIC (or knows a good approach to get them to respond promptly) it would be good to know!
Is anyone else having trouble with their online EE application after receiving an ITA?
I'm unable to progress beyond the first page of forms. Everything is complete, I press continue, then I get an error message saying that the CIC online system is down (which it obviously isn't as I've tried this repeatedly since Sunday).
When I go back to my application certain sections say 'in progress' even thought they are complete. I click on them, change nothing, press save and exit and they are back to complete again.
I've tried on 3 different computers, 3 different (and updated) browsers, cleared my cookies and browsing history and nothing works.
I've called the CIC call center but no one will speak to me about it the problems I'm having. I'm just told that I have to submit my questions via email. I've done this (on Feb 1st) and received a very unhelpful reply on Feb 2nd. I've since followed up by email twice, but am still waiting for a reply. Their automatic response email says that they will respond within 10 days, but if their next reply is as useless as the first I could easily spend the next 51 days going back and forth over this!
Its particularly frustrating as I can't even get to my document checklist so I've just had to take a guess at what I need to provide once I finally get to this stage.
I'm also worried that the problem is because I missed mine and my husband's middle names off the original express entry profile. Its not an excuse, but I submitted it in a huge hurry the day of the draw (on finding out that my PR application under the CEC stream that I submitted in the fall is being returned due to the cap on the number of applications being exceeded) and didn't check it properly. This is something I've asked about in my emails to CIC but obviously they haven't responded.
My work permit expires at the end of March so I'm in a panic about all this and need to get the application in asap.
If anyone has actually managed to get any help on their technical / case specific issues from CIC (or knows a good approach to get them to respond promptly) it would be good to know!