I am in Vancouver and I contacted this email before. Unfortunately, this is NOT the email for general landing enquiries. This is their response:
Welcome to IRCC Vancouver
***This is an automated message to acknowledge receipt of your e-mail. Please do not reply.***
Thank you for your e-mail. You will not receive a reply.
In order to mitigate the spread of COVID-19, all in-person appointments with an IRCC official are cancelled until further notice.
Please note, we are unable to accommodate urgent requests or requests for specific dates/times.
To receive up-to-date information regarding IRCC's response to COVID-19, please refer to the following link. https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-special-measures.html
For communication with IRCC please refer to the following link:
Immigration, Refugees and Citizenship Canada | Immigration, Réfugiés et Citoyenneté Canada
1148 Hornby Street - 1148, rue Hornby
Vancouver, BC - Vancouver C.B. V6Z 2C3