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Hello folks! Just sharing my timeline here below:

July 13th: portal 1 email, replied on the same day;
August 1st: sent a follow-up email;
August 2nd: portal 2 email, confirmed presence, adress and uploaded photo.

VO Montreal
FSW Inland
1 dependant
What did you say in your follow up email?
 
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Guys please help me i received portol 2 but when uploading photo it says too dark or bright, i dont know what why
 
Guys please help me i received portol 2 but when uploading photo it says too dark or bright, i dont know what why
Did you take the picture yourself?

Suggest to go to a professional photographer like in Shoppers Drug Mart. We submitted a DIY pics and mine and my son's got rejected, although my wife's was accepted (she got her PR card now). So me and my son got another picture taken from Shoppers and resubmitted.
 
But i got photo from professional photographer staples
Try to retake the photo from Staples. Tell them that the photo you got from them was having issue as too dark or bright. Although I am not sure at Staples' policy, but in Shoppers we were told that we can retake the photo if it is being rejected by IRCC. Just keep the receipt.
 
Staples told me submit the photo with the issue it will be ok
I wouldn't recommend that, based from my personal experience... But your choice. Better to be safe than sorry. When the system flags your photo as too dark or too bright, get another photo. Just a recommendation, though.

Best wishes to you.
 
Staples told me submit the photo with the issue it will be ok
Ask them to retake the photo for you, because they claim that they provide photos that fit the requirement. Otherwise, look for another reliable photo service and take another one. Sending a compliant photo is much better than crossing your fingers with one that can delay the process.
 
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