I was told it's an automated process to get the portal response by one of the IRCC agents (and local MP). We forced a portal 2 nearly a month ago, and it only took 2 business days following our email. Now that we have the "official" portal 1 (Long story, but we already have a portal where we uploaded a photo and declared presence prior to getting this email) we've been waiting about 6 days with no reply.Hi I just spoke to them. They are saying they are still working on it . there is no such timelines.it might take days or weeks .I said it's been 14 days is it normal.they said yes it's normal because of some officers might be busy .so they said don't worry you will get it but you need to wait.