can you pls tell me how you were able to speak with them ? I am trying to call them each and every day, but i keep on keeping the message " agents are busy. cant connect"Hi I just spoke to them. They are saying they are still working on it . there is no such timelines.it might take days or weeks .I said it's been 14 days is it normal.they said yes it's normal because of some officers might be busy .so they said don't worry you will get it but you need to wait.
