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Application Submission: Jul 02;

Update today in JSON file:

"rejectionReasons": [
{
"id": 47,
"rejectionReasonEn": "Other",
"rejectionReasonFr": "Autre",
"documentTypeId": null,
"createdAt": "2026-08-07 17:42:25.942335",
"updatedAt": "2026-08-07 17:42:25.942335",
"phaseId": 3,
"rejectionDetails": "Your photos do not meet the specifications (poor image quality) – please review Guide IMM5445"


I uploaded the photo taken in Staples.. To my knowledge it met all the specifications. Do i need to upload the photo again?
Dear Harmandeep,

I have a commentary about it within the same thread. Please scroll through my messages for details.

In a nutshell, this is usually a ghost update unless you receive communication with next steps and the upload place holder. If it is merely in JSON, rest assured it is nothing.

Good luck, and keep us posted with any updates.
 
Have you sent them a webform ? Did you call them ?
Webform doesn’t help. They have just automated replies. I havnt called them either but I don’t know if the agents can tell anything more than we can see on the portal. I don’t know. I am waiting for over 2 months now. As per JSON, mine was approved on June 30.