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PR Card (New/Renewal) Processing Timeline 2020

Mar 4, 2021
9
1
Hi all, hope someone can help.

I received PR renewal application back as incomplete for below 2 reasons. It's not clear what is the actual issue but was wondering if anyone experienced this and how you corrected it.

1. Your photos are missing, do not meet the specifications or the duplicate photo was not included. Your photos were received damaged. Please refer to the attached photo specification sheet or consult "Appendix B" or your guide for instructions.
(side note - the case worker taped my photos to the photo specification page and highlighted "taken with uniform lighting and not show shadows, glare or flash reflections". This is odd since everything looks ok on the photo including size). Does anyone have a place where they took their photo and was accepted by case worker (I'm in Etobicoke, so Missi and North Toronto works for me).

2. Applications dated more than 90 days before being received by IRCC will require that you update your absences, re-sign and re-date the application, otherwise the application will be returned as incomplete.
(side note - this one totally stumped me. My photograph was dated 12.28.20 (MM.DD.YY), application 01.01.21, application received 01.06.21).

FYI my time line if it helps others:
1. Application sent - 01.03.21
2. Application received - 01.06.21
3. Application noted incomplete ((letter I received was dated) - 02.19.21
4. Application received by - 03.04.21
What is your current PR Card expiration date?
 

IndianBos

Star Member
Oct 8, 2014
159
65
Category........
FSW
Visa Office......
CPC-O
NOC Code......
2174
App. Filed.......
19-Jun-2014
Nomination.....
16-Oct-2014
File Transfer...
11-Dec-2014
Med's Request
24-Apr-2015 (Delayed for adding a child)
Med's Done....
9-May-2015 (Updated 29-May-2015)
Interview........
N/A
Passport Req..
17-Jun-2015 (mailed 29-June-2015)
VISA ISSUED...
11-Jul-2015
LANDED..........
7-Sep-2015
Hi all, hope someone can help.

I received PR renewal application back as incomplete for below 2 reasons. It's not clear what is the actual issue but was wondering if anyone experienced this and how you corrected it.

1. Your photos are missing, do not meet the specifications or the duplicate photo was not included. Your photos were received damaged. Please refer to the attached photo specification sheet or consult "Appendix B" or your guide for instructions.
(side note - the case worker taped my photos to the photo specification page and highlighted "taken with uniform lighting and not show shadows, glare or flash reflections". This is odd since everything looks ok on the photo including size). Does anyone have a place where they took their photo and was accepted by case worker (I'm in Etobicoke, so Missi and North Toronto works for me).

2. Applications dated more than 90 days before being received by IRCC will require that you update your absences, re-sign and re-date the application, otherwise the application will be returned as incomplete.
(side note - this one totally stumped me. My photograph was dated 12.28.20 (MM.DD.YY), application 01.01.21, application received 01.06.21).

FYI my time line if it helps others:
1. Application sent - 01.03.21
2. Application received - 01.06.21
3. Application noted incomplete ((letter I received was dated) - 02.19.21
4. Application received by - 03.04.21
We also had an application returned because of photo specification, it was delivered at the same date as yours. IRCC pointed out a small glare on the nose in the pic. We got our pics at print2Go Mississauga, they guarantee photos will be accepted else they redo it without additional charge. We have used them a few times, this is the first time the photo was rejected, and they took the pics for us for free this time since it was rejected.

On your second point, all IRCC is saying it to not sent back the previous application but fill it again with new dates and sign it again. They haven't rejected the current application due to that reason.
 

mindHacker

Star Member
Jan 13, 2015
163
17
Job Offer........
Pre-Assessed..
Hi all, hope someone can help.

I received PR renewal application back as incomplete for below 2 reasons. It's not clear what is the actual issue but was wondering if anyone experienced this and how you corrected it.

1. Your photos are missing, do not meet the specifications or the duplicate photo was not included. Your photos were received damaged. Please refer to the attached photo specification sheet or consult "Appendix B" or your guide for instructions.
(side note - the case worker taped my photos to the photo specification page and highlighted "taken with uniform lighting and not show shadows, glare or flash reflections". This is odd since everything looks ok on the photo including size). Does anyone have a place where they took their photo and was accepted by case worker (I'm in Etobicoke, so Missi and North Toronto works for me).

2. Applications dated more than 90 days before being received by IRCC will require that you update your absences, re-sign and re-date the application, otherwise the application will be returned as incomplete.
(side note - this one totally stumped me. My photograph was dated 12.28.20 (MM.DD.YY), application 01.01.21, application received 01.06.21).

FYI my time line if it helps others:
1. Application sent - 01.03.21
2. Application received - 01.06.21
3. Application noted incomplete ((letter I received was dated) - 02.19.21
4. Application received by - 03.04.21
My application was sent back to me because of the same 2 reasons !!! So frustrating.
i absolutely do not understand the 2nd point too.
 

Eric84691076

Newbie
Feb 17, 2021
5
1
Hi all, hope someone can help.

I received PR renewal application back as incomplete for below 2 reasons. It's not clear what is the actual issue but was wondering if anyone experienced this and how you corrected it.

1. Your photos are missing, do not meet the specifications or the duplicate photo was not included. Your photos were received damaged. Please refer to the attached photo specification sheet or consult "Appendix B" or your guide for instructions.
(side note - the case worker taped my photos to the photo specification page and highlighted "taken with uniform lighting and not show shadows, glare or flash reflections". This is odd since everything looks ok on the photo including size). Does anyone have a place where they took their photo and was accepted by case worker (I'm in Etobicoke, so Missi and North Toronto works for me).

2. Applications dated more than 90 days before being received by IRCC will require that you update your absences, re-sign and re-date the application, otherwise the application will be returned as incomplete.
(side note - this one totally stumped me. My photograph was dated 12.28.20 (MM.DD.YY), application 01.01.21, application received 01.06.21).

FYI my time line if it helps others:
1. Application sent - 01.03.21
2. Application received - 01.06.21
3. Application noted incomplete ((letter I received was dated) - 02.19.21
4. Application received by - 03.04.21
My application was sent back to me because of the same 2 reasons. So frustrating!!!I took the new photo, filled and signed the new application form, sent it back again. Finger crossed.
 
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joekao222

Star Member
Oct 9, 2020
155
108
Hello all, new on this side of the forum as I just received my COPR letter in GCKey on March 2nd, 2021.

It says on the letter to just send a copy of the letter/photos to the mentioned local office address on the letter. Are those the only two things I need to mail in? If so, how do I even know if they have received it and are processing it? Any fees or anything else for the first card or other paperwork to fill in?

Secondly, I see that PR card processing times are roughly 100 days at the moment, is that accurate?
 
Last edited:

Calgarybabe

Member
Apr 20, 2015
11
3
Hi all, hope someone can help.

I received PR renewal application back as incomplete for below 2 reasons. It's not clear what is the actual issue but was wondering if anyone experienced this and how you corrected it.

1. Your photos are missing, do not meet the specifications or the duplicate photo was not included. Your photos were received damaged. Please refer to the attached photo specification sheet or consult "Appendix B" or your guide for instructions.
(side note - the case worker taped my photos to the photo specification page and highlighted "taken with uniform lighting and not show shadows, glare or flash reflections". This is odd since everything looks ok on the photo including size). Does anyone have a place where they took their photo and was accepted by case worker (I'm in Etobicoke, so Missi and North Toronto works for me).

2. Applications dated more than 90 days before being received by IRCC will require that you update your absences, re-sign and re-date the application, otherwise the application will be returned as incomplete.
(side note - this one totally stumped me. My photograph was dated 12.28.20 (MM.DD.YY), application 01.01.21, application received 01.06.21).

FYI my time line if it helps others:
1. Application sent - 01.03.21
2. Application received - 01.06.21
3. Application noted incomplete ((letter I received was dated) - 02.19.21
4. Application received by - 03.04.21
Some members of my family received same response with the same timeline as yours. I suspect it was because we did not fill applicants name on the back of the picture. We are waiting for response on other applications before resending the applications.
 
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ldn123

Member
Nov 3, 2013
15
1
We also had an application returned because of photo specification, it was delivered at the same date as yours. IRCC pointed out a small glare on the nose in the pic. We got our pics at print2Go Mississauga, they guarantee photos will be accepted else they redo it without additional charge. We have used them a few times, this is the first time the photo was rejected, and they took the pics for us for free this time since it was rejected.

On your second point, all IRCC is saying it to not sent back the previous application but fill it again with new dates and sign it again. They haven't rejected the current application due to that reason.
Thank you so much this is really helpful! Interesting to see others have also had the same issue with the same timeline. Maybe the caseworker was having a bad day!
 
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ldn123

Member
Nov 3, 2013
15
1
Some members of my family received same response with the same timeline as yours. I suspect it was because we did not fill applicants name on the back of the picture. We are waiting for response on other applications before resending the applications.
Could you share who you contacted to get more info on this?
I sent a message through their portal (can remember where I found this) but it’s not useful since they gave me a general answer that they couldn’t find my application (obviously since it was returned) and requested me to review guidance online.

It’s so off that a few of us got the same response following same timeline- like what’s the odds of that! I just think it’s hit and miss.
Going to retake pic and hope they accept 2nd time.
 
Mar 4, 2021
9
1
Permanent Resident Card Renewal
1. We received your application for a permanent resident card on December 24, 2020.
2. We sent you correspondence acknowledging receipt of your application(s) on February 12, 2021.
3. We started processing your application on February 12, 2021.
4. Your Permanent Resident card was sent by mail on March 2, 2021.
UPDATE
5. Card received today March 5, 2021. I'm in Montreal.
 
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greencard14

Star Member
Jan 31, 2014
163
24
USA
Category........
Visa Office......
CPC-Ottawa
NOC Code......
2173
Job Offer........
Pre-Assessed..
App. Filed.......
04-06-2014
IELTS Request
Sent with app
Med's Request
13-11-2014
Med's Done....
11-12-2014

crystalstars

Newbie
Nov 30, 2015
4
1
So I finally know why it took so long for my pr card. They unfortunately rejected my photos with no specific details. I went to a different studio and had them re taken on February 6th. I did call the cic before i mailed them and they said just resend them with the attached letter they sent me. Sigh * good luck everyone!!!
 

keshav R

Full Member
Jun 1, 2015
27
1
Permanent Resident Card
  1. We received your application for a permanent resident card on December 30, 2020.
  2. We sent you correspondence acknowledging receipt of your application(s) on February 17, 2021.
  3. We started processing your application on February 17, 2021.
  4. Your Permanent Resident card was sent by mail on March 4, 2021.
 

luke22

Star Member
Jul 22, 2015
50
0
@keshav R thank you for your update! Do you remember if you included copy of your current pr card into your application? Document checklist doesn't include it but instructions mention it. I've just sent my application package last week and didn't include it since it is not mentioned in document checklist now afraid they will reject it because of that :( Don't know what to do. What about others, did you add copy of your pr card to application?