I am in the same boat. The ECAS says " we sent you a letter on July 17, 2019. Please consider delays in mail delivery before contacting us." Still i haven't received anything from them. I have called them and the agent said that she doesn't see any letter in the file. not sure what to do at this time.
OMG, after someone suggested to call I tried calling (yesterday 3pm) but the lines were too busy and they hang up on me O.O
Very sad
			
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