So CIC originally asked for my parents police clearance on July 27 and I sent copies through email on Aug 3. Then last week they asked me again for police clearance which theyy said that I never sent since July. so I resent those same copies (but they expired Sept.) and I said I sent them on Aug but if you want new ones let me know. So today they sent me another automated email saying they still need police clearance and that I've never sent any since July; without acknowleging "hey, yeah they expired, please send new ones".
So, it's ok if my parents will get new police clearanece. but my question is, why they never received anything I sent? actually, i attached a copy of the police clearance AND receipt of the RPRF fee last week (which I also sent on Aug 3); and with the email I received today, it only asked for police clearance.
Any comments will be appreciated. thanks.