So, I am in Ontario, and both times I called, I got through to call agents in under 40 minutes. On both occasions, I called at around 12 noon. The procedure is that they will ask you what you want to know. So have a set of specific and clear questions ready when you call. This is what I did the second time. They will listen to all your questions, then ask you questions to verify your identity and keep you on hold while they get the info and decide on how to respond to you. You may have to wait on hold while they do this for about 10-15 minutes. Afterwards, they will let you know the answers, and you can discuss your case. They gave me much more info than was on my online account. Of course, nothing can compensate for actual movement on our applications.Thanks for sharing.
I wonder if the call center agents give more information than they're available on the online systems. I didn't have a good experience with calling them. I had to wait 2 hours after several failed attempts, and when l asked about the status, l got nothing more than those information available on my CIC account. The last time I called them was last Summer though.
Did they change their policy regarding phone call? How would you ask them?![]()