My account has been locked. I can no longer able to recover my account online. Can i change my security questions and answers?

[Katherine_Moreno]

My account has been locked. I can no longer able to recover my account online.

 

[Naturgrl]

My account has been locked. I can no longer able to recover my account online.

https://www.canadavisa.com/canada-immigration-discussion-board/threads/my-gckey-account-is-locked-how-to-unlock-it.709813/

 

[usamarehan]

Same thing with me @Katherine_Moreno

I have received ITA via PNP. When I try to create a new account, it was linking to my older accounts ;( I do not know what to do.