CRA Account Access After Getting PR – Help Needed

[pbla0808]

Hi everyone,
I just received my Permanent Resident status on May 10, 2025 (super grateful!), but I'm running into some issues with my CRA account.

Here’s what’s going on:

• I had a CRA account back when I was still a temporary resident.
• I used a Sign-In Partner (my online banking login) to access it.
• Now, that old CRA account seems to have been deactivated (which I assume is normal after getting PR).
• When I try to sign in using my old Sign-In Partner, it no longer works.

My questions:

1. Can I still use the same Sign-In Partner I used before, now that I have a new SIN as a PR?
2. When I try to create a new CRA account and enter my info (including my new SIN), it says "does not match our records."
   Why would that be happening?

Has anyone experienced this before? Should I call CRA directly, or is there a workaround?

Appreciate any help or advice. Thanks in advance

 

[rcincanada2019]

Hi everyone,
I just received my Permanent Resident status on May 10, 2025 (super grateful!), but I'm running into some issues with my CRA account.

Here’s what’s going on:

• I had a CRA account back when I was still a temporary resident.
• I used a Sign-In Partner (my online banking login) to access it.
• Now, that old CRA account seems to have been deactivated (which I assume is normal after getting PR).
• When I try to sign in using my old Sign-In Partner, it no longer works.

My questions:

1. Can I still use the same Sign-In Partner I used before, now that I have a new SIN as a PR?
2. When I try to create a new CRA account and enter my info (including my new SIN), it says "does not match our records."
   Why would that be happening?

Has anyone experienced this before? Should I call CRA directly, or is there a workaround?

Appreciate any help or advice. Thanks in advance

Call CRA and tell them your technical issues with creating a new account. They are very helpful. This happened to usafter we got our new SIN. CRA guided us over the phone and helped with the new registration.