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Missing LoE AFTER application submission (despite upload)

DraganaDO said:
Hi all,

just to confirm that I applied what was advised on another similar thread and it worked for me:
keep hitting refresh button in your browser address bar and at one point it will show your LoE uploaded with other documents. Take a screenshot and enjoy, it is there but it will disappear again when you log in.
Click to expand...
this works
 
DraganaDO said:
Hi all,

just to confirm that I applied what was advised on another similar thread and it worked for me:
keep hitting refresh button in your browser address bar and at one point it will show your LoE uploaded with other documents. Take a screenshot and enjoy, it is there but it will disappear again when you log in.
Click to expand...
This really works! Thanks, buddy! You made my day! ☺
 
Hi all,

I am facing the same issue too. My love is missing after I login. After several refreshes, it appears. I raised a webform on Feb 16 and didn't hear back from them yet. How long does it take for them to respond?
 
mvneema10 said:
Hi all,

I am facing the same issue too. My love is missing after I login. After several refreshes, it appears. I raised a webform on Feb 16 and didn't hear back from them yet. How long does it take for them to respond?
Click to expand...
You don’t have to worry about this, this is a technical glitch in the front end. If you’re confident you uploaded it, it’s already saved in your file. It just that it’s not visible to you on the site. I think this happens for everyone. It happened to me all though out the 10 months I’m waiting for a decision on my app, I just didn’t bother asking IRCC.
 
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dactoan.nguyen said:
I faced the same issue. So I did:
- Submit a web form 1st time to ask whether they have received the LOE or not ->they responded a request to ask me to again use web form to attach my LOE and confirm this is technical issue which is investigating to fix.
- Submit a web form 2nd time with LOE in attachment -> they responded they received and forwarded it to IRCC officer.
Note: I saw my LOE a couple of times.
Click to expand...
I m in similar situation. However I couldn't upload my loe since the file size is 3.6mb and if I compress further it gets blurred. What else can I do to get confirmation?
 
dactoan.nguyen said:
I faced the same issue. So I did:
- Submit a web form 1st time to ask whether they have received the LOE or not ->they responded a request to ask me to again use web form to attach my LOE and confirm this is technical issue which is investigating to fix.
- Submit a web form 2nd time with LOE in attachment -> they responded they received and forwarded it to IRCC officer.
Note: I saw my LOE a couple of times.
Click to expand...

I had the same issue with my LOE and already submitted a 1st webform and they requested to submit the document again through a webform. On the 2nd time, did you choose TECHNICAL DIFFICULTIES again on the Type of application/enquiry?
 
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