Sorry to hear that !!Finally called the CIC today.
Here is what they said "your application is still under progress - criminality passed, security hasn't started yet and eligibility has not been met."
I inquired a little further about eligibility not being met and the agent informed me that the notes say 'There is some doubt about not having more than 1 year of continuous work experience.' That fazed me because I have been with my current company for 3 years now and worked for my previous company for 4 years. So I don't understand why there seems to be doubt whether I have more than 1 year of continuous work experience.
I would provide any additional documents they would need to verify my work experience but the application is locked and there is no request for additional documents. I am not sure what to do as I am afraid they might reject my application now because of this without getting in touch with me to verify the work experience. Does anyone have any experience regarding such matters or any suggestions as to what approach I can take at this point? It would be devastating to have my application rejected at this point because of an issue that I know isn't true. Any suggestions/comments welcome.
What was your AOR btw?
You can apply the GCMS notes or CBSA notes where you can see the detailed notes about your file and then proactively submit your documents accordingly.
Good luck !!