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I have submitted the webform. There are certain websites suggesting sending the demand letter to Department of Justice Canada (in Ontario, in my case). Which brings me to the original question, @PaliPal can you confirm which address/web-form/route you took to get your demand letter noticed?
Webform and I have used the same email of AbuDhabi office
 
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Update on this:
I have sent a letter of demand by myself indicating that I will be going to a writ of Mandamus representing myself and my wife if the issue is not resolved. We requested an immediate attention and a max of 30 days to process our application.

They responded back in 2 weeks with PPR. Problem solved.
Could you please provide some insight into the process for sending the letter, and If possible, a sample of the letter you used would also be greatly appreciated. Thanks a lot you for your help
 
Could you please provide some insight into the process for sending the letter, and If possible, a sample of the letter you used would also be greatly appreciated. Thanks a lot you for your help

It has only been a year so you’re not really experiencing significantly longer processing times.