What did you ask exactly? The agent I talked to wouldn't even tell me if my application is routine. I wonder if some agents just have the kindness to give us more info than they are supposed to.
I was really nervous (every time I do something related to immigration I get nervous) - so i took notes of what to ask. The agent was really nice so I basically said this:
Hello I am calling regarding my citizenship application, I would like to know if its non-routine or routine and both my primary and secondary offices please. Is my application assigned to someone? Is my LPP in progress? I would appreciate your kindness, thank you. And she told me don't worry I will give you all the information I can get you, and then she replied everything. Very concisely and nicely, and she asked for my personal information which I confirmed and after she proceeded to give me information
