Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We have verified the information you provided and can confirm that the application is not available in the system yet.
If it was received after March 5, 2020, rest assured that this situation is normal since the responsible office is currently processing applications received before that date.
However, if the application was received before the above date:
If you sent the application by regular mail:
please mail a photocopy of the original application (or a new application) to the address in the instruction guide, and include:
an explanation letter with initial mailing date,
photocopy of both sides of the payment receipt,
(if applicable) original payment receipt for restoration fees, and
photocopies of all the necessary supporting documents.
If you sent the application by registered mail:
please contact us again by using the IRCC Web form and include the following information:
type of application,
payment receipt (if applicable)
date your application was mailed or received,
complete address (including the postal code and the unit number) where your application was sent,
company used to mail the package, and
tracking number.
We will be pleased to respond to your enquiry as soon as possible following the reception of the above information.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
Download application forms and guides
Change of address
Check your application status
Help Centre - To find answers, you may consult the different sections or type keywords related to your question.
