Ya, I know. Calling agents is just a waste of time. I previously thought that sending case-specific webforms would help, but seems like that also doesn't do any help. I don't know what to do anymore.
Yes, I also think they just neglected our applications without any reason. I ordered my GMCS notes, according to that, it has just one more step to get my PR. I compared my GMCS note with a friend of mine who received his PR. And according to his GMCS note, the time duration from my step and the last step is just one hour. And they are taking more than 6 months for me to process that one-hour step. It really sad you know.
If we call as you suggest, will they take it as offensive? I just afraid to do anything stupid if it ruins our PR application.