+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
What happens ? Does the case processing stop ? The file is erased ?

Send a web form to IRCC and let them know you need a 30 day extension to obtain the documents they are requesting and explain why (why you need more time to obtain them). Then make sure you meet that timeline.
 
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