GCKey Login Issue

[muba]

Folks,

When I login to CIC website to access my TRV application, I am getting the following error inspite of providing the correct user name and password.

• Error 1: Username may be missing, invalid or incomplete.
• Error 2: Password may be missing, invalid or incomplete.

When I go to the Immigration section page, before the login page, there was a mention like below:
"A recent cyberattack has affected a small number of IRCC accounts accessed through GCKey. We locked these accounts to protect them from unauthorized access. We sent an email to affected users to explain what to do next. "

But I did not get any email as of today. Could you please let me know if there is an email or phone no to contact CIC in regards to GCKey login issue? Or any other solution for this please. Many Thanks!

 

[cloudbud]

Follow this guide https://www.am22tech.com/ca/canada-cic-website-log-in-loop-fix/. Trying clearing your browser cookies

 

[ssiddharthsuresh]

CIC website is a perfect example of how our tax dollars are spent!!!! Total rubbish...

 

[loginissue]

Follow this guide https://www.am22tech.com/ca/canada-cic-website-log-in-loop-fix/. Trying clearing your browser cookies

thank you for your link and information. I followed your step to clear the cookies, but it still didn't work, how can I fix it? It is always back to the login issue page.